At VEELAINE, we value long-term cooperation and product quality. If there is an issue with your order, please contact us and we will assist you promptly.

Return Eligibility

Returns may be accepted for:

• Incorrect products shipped

• Damaged products during transportation

• Serious manufacturing defects

Requests must be submitted within 7 days after receiving the goods.

Non-Returnable Items

The following items are generally non-returnable:

• Opened or used filament products

• Customized OEM or private label products

• Special color development orders

• Clearance or discounted items

Refund Process

After inspection and approval, refunds will be processed to the original payment method or arranged as replacement goods for future orders.

Return Shipping

• Customers are responsible for return shipping costs unless the issue was caused by VEELAINE.

• Unauthorized returns will not be accepted.

Contact

Email: support@veelaine.com
Phone: +86-13168941320